Capture Technologies Limited

Critical Incident Management

S.GUARD from Swissphone

Managing Critical incidents

Unforeseen events can have serious consequences for companies. In order to guarantee the greatest possible safety and minimise damage, persons and groups must be able to be reached quickly. An effective alarm management solution reliably ensures that the right people can intervene on site at an early stage in an emergency. The basic need of customers for alarm management solutions is efficiency.

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S.GUARD offers cost savings, time savings, reduced complexity and is probably the most effective solution for incident management available today.

Perfect for managing incidents at the highest level.


General Information

The complete high level solution to successfully manage critical incidents to protect people, buildings and systems including s.TALK.

With s.GUARD, you cover everything from a status change to an incident or a malfunction, an emergency and a full blown crisis from a single source. This unification has several advantages:

    • Reduced complexity, e.g. by reducing the number of  systems or system providers, outsourcing services and automatically integrating master data.   
    • Reduced costs due to economies of scale
    • Increased acceptance of the solution by employees, given they only have to familiarize themselves with the system just once.

s.GUARD offers you a much more flexible logic than comparable products, not only in terms of (multi-stage) escalation and integrated verification steps, but also thanks to the possibility of setting an alarm to «in progress» and either completing it later or setting it to «re-alarm» (manual or automatic).

Flexible alert-stopping criteria (e.g. «4 of 10 persons have confirmed», «Only one person», «All persons») allow you to mobilize the right number of persons.

Time-controlled and event-based alarm triggering and follow-up alarms allow you to trigger an alarm without having to manually execute the triggering.

Schedules allow you to define exceptions for holidays, Sundays and more with just a few clicks. If desired, your users can (temporarily) unsubscribe from an alerting process flexibly and event-based.

• With ad-hoc user groups you can spontaneously and on demand inform only certain persons about an event via app.

Furthermore, you can also trigger or receive alarms de pending on the position (e.g. of a user), be it by means of «indoor positioning» or a «geo-fence».

s.GUARD is a modularized SOS solution. For protecting lone workers this is the is an intelligent solution for high level protection & conforms to regulations from SUVA / DGUV (BGR).

Will-independent detection
Freely configurable, integrating the classic dead man system with the detection of movement, inclination and shock.

Comfort and safety functions
Smart pause function, continuous client-server check and with automatic sensor calibration.

Cockpit
With display of position & medical data, including emergency plans (flow charts) & checklists.

Alarm Receiving Centre (ARC)
You want to delegate the monitoring to an ARC which is available 24/7/365? No problem.

s.GUARD can integrate with a substantial number of interfaces creating a uniform solution for a large number of areas, but the services do go much further than just supporting the commonest interfaces, in fact there are simply too many to list here.

If you are investigating solutions like s.GUARD then you will find that this Swissphone system offers a spectacular solution for all serious operations. For other information contact us on 0843 506 6000 and feel free to download our s.GUARD PDF document for further information.

Why use critical incident management at all?

In a nutshell: Unforeseen critical events cause damage. In the simplest case, this means that e.g. property damage must be repaired, but the consequences can also be far more far-reaching. Even if, for example, personal injuries are immaterial (i.e. not directly of monetary value), it is still worth considering damages from a business and, above all, from an insurance and legal point of view:

Damage to Persons: Damage to persons is caused by injury to the body or health (also: mental health). The obligations of the employer in this respect are regulated. By definition, personal injury is immaterial (i.e. not of monetary value), but can result in consequential financial losses, e.g. compensation for pain and suffering, fines, treatment and procedural costs and, of course, the loss of a
valuable employee. Furthermore, personal injuries also lead to damage to the image of a company and to reduced motivation of employees, even if they are not directly affected.
Both have a negative impact on your business and therefore represent a direct financial loss. In addition: Apart from all economic and legal considerations, the protection of employees also represents a moral value.

Damage to Property: Damage to property is any degrading effect on the condition of an object which impairs its economic usability for the intended purpose. This can range from slight scratches (e.g. on car paint) to complete destruction (e.g. of a building). And, of course, property damage can also result in consequential financial losses. Water damage in a computing center destroys e.g. a hard disk (a property damage), the effort to be made to restore the data stored on it or the impairment of your employees (due to the failure) are however consequential financial losses.

Financial Loss: Financial loss is defined as damage to an asset with a legal owner, i.e. an incurred pecuniary disadvantage of a natural person or a legal entity. A distinction is made between real/pure and «unreal» financial losses. A real/pure financial loss is defined as a situation in which neither a person nor an object suffers direct damage, but nevertheless financial loss occurs, e.g. through fraud or theft, but also through a reduction in added value or profit, e.g. through operational disruptions and loss of production. «Unreal» financial loss, on the other hand, is the consequential loss resulting from personal injury or damage to property.

For more information simply call us on 0843 506 6000 in the United Kingdom and we can help further or contact us directly through our contact form.

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